1. Introduction
This Privacy Policy describes how Vibe Rides ("we," "us," or "our") collects, uses, and shares your personal information when you use our ride-matching platform. By using our service, you agree to the collection and use of information as described in this policy.
2. Information We Collect
Profile Information:
- Name and display name
- Email address and phone number
- Profile photo and bio
- Home address (optional, for pre-filling forms)
- Social media links (Facebook, Instagram, LinkedIn, Twitter, Bluesky)
- Music preferences
Ride Information:
- Pickup and destination addresses
- Travel dates and times
- Vehicle details and capacity
- Cost-sharing preferences
Verification Data:
- Bank verification status (processed through Stripe)
- Email and phone verification status
3. How We Share Your Information with Matches
Important: Data Sharing for Safety and Coordination
When you are matched with other users, we share specific information to facilitate safe rides and help you make informed decisions about your travel companions.
Shared with ALL Matches (Before Approval):
- Profile Information: Your name, display name, profile photo, and bio
- Social Media Links: All social media profiles you've added (Facebook, Instagram, LinkedIn, Twitter, Bluesky)
- Music Preferences: Your music taste to help with compatibility
- Verification Status: Whether you're email, phone, and bank verified
- Ride History: Total number of rides completed as driver and rider
- General Location: City and region (not full address)
Additional Information Shared After BOTH Users Approve Match:
- Contact Details: Email address and phone number for coordination
- Festival Details: Specific pickup and destination information
- Address Sharing (Based on Preferences):
- If you select "Come to me" pickup preference → Your full address is shared
- If you select "I'll pick up nearby" → Your general area is shared
- If you select "I can detour" → Mutually agreed pickup location is shared
4. How We Use Your Information
- Match you with compatible ride partners based on location, timing, and preferences
- Facilitate communication between matched users
- Process payments for verification services
- Send notifications about matches and ride updates
- Improve our matching algorithms and platform features
- Ensure platform safety and prevent fraud
- Provide customer support
5. Vibe Points Eco Program and Marketing Communications
Eco Program Email Consent
If you choose to enroll in the Vibe Points Eco Program, you consent to receive promotional emails from us with special offers, eco-friendly tips, and program updates related to sustainable transportation and festival experiences.
- Eco program enrollment is completely optional
- You can opt out of promotional emails at any time by clicking unsubscribe
- Essential platform notifications (matches, safety alerts) are sent regardless of eco program status
- We never share your email with third parties for their marketing purposes
- Promotional emails are limited to sustainability-focused content and special offers
6. Information We Don't Share
We never share your information with third parties for marketing purposes. Your payment information is processed securely through Stripe and never stored on our servers. We don't sell your data to advertisers or other companies.
7. Data Security
- All data is encrypted in transit and at rest
- Payment processing is handled securely through Stripe
- Profile photos and files are stored in secure cloud storage
- Access to personal data is limited to essential platform functions
- We regularly review and update our security practices
8. Your Control Over Your Data
You Can:
- Edit or update your profile information at any time
- Choose which social media links to share (all are optional)
- Control your pickup preferences to limit address sharing
- Cancel matches to stop information sharing with specific users
- Delete your account and associated data
You Cannot:
- Prevent basic profile information from being shared with matches
- Use the platform without providing essential safety information
- Recover bank verification fees after payment (see Terms of Service)
9. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account:
- Profile information is permanently deleted within 30 days
- Match history is anonymized but may be retained for platform improvement
- Payment records are retained as required by financial regulations
- Safety reports may be retained longer for platform security
10. Cookies and Tracking
We use essential cookies to maintain your login session and platform functionality. We do not use tracking cookies for advertising purposes. Our platform uses minimal analytics to improve user experience and platform performance.
11. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notifications. Continued use of the service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us at info@viberides.ai or through our platform support system.
By using Vibe Rides, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described above.